Is the money collected with the deposit notification (AVIS)?
No, you must make the transfer yourself using the bank details provided in the deposit notification.
Deposit and withdrawal
Possible at any time via Client Portal on computer and in the app
The first SEPA transfer per month is free of charge for you, each additional one costs only EUR 1. You can find the complete list of fees on our 'Other fees & interest' page.
Deposits/withdrawals from anywhere
Thanks to a wide range of access options
No matter where you are in the world, you can place your payment order yourself at any time via the browser or the app for mobile phones and tablets.
Multi-currency portfolio
Many different currencies possible
As all our custody accounts are multi-currency custody accounts in which you can trade and hold many different currencies, deposits and withdrawals are also possible in many currencies.
Verification type and payout quantity
Maximum payout amounts per day:
| column01 | column02 | column03 | column04 | column05 | column06 | column07 | column08 | column09 | column10 | column11 | column12 | column13 | column14 | column15 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Verification type | Amount per day | Maximum in 5 bank data | ||||||||||||
| Without 2FA* | 50,000 USD per day (approx. 44,800 €) | 100,000 USD (approx. 91,000 €) | ||||||||||||
| SMS | 200,000 USD per day (approx. 175,000 €) | 600,000 USD (approx. 550,000 €) | ||||||||||||
| App | USD 1,000,000 per day (approx. € 910,000) | USD 1,000,000 (approx. € 910,000) |
Deposits and withdrawals are currently possible in the following currencies: Euro, DKK (Danish Kroner), ILS (Israeli Shekel), NOK (Norwegian Krone), GBP (British Pound), PLN (Polish zloty), SEK (Swedish krona), CHF (Swiss franc), CZK (Czech koruna), HUF (Hungarian forint) and USD (US dollar). Other currencies are also available for trading.
*What is 2FA? Read more about this on our 2-factor authentication page.
Multi-currency portfolio
Deposit and withdraw different currencies
Thanks to the multi-currency custody account , you can deposit and withdraw currencies such as euros, US dollars, Swiss francs and many more, hold these currencies in your custody account and trade them. Due to the recent steady increase in interest rates , interest credits for cash are also possible.
Frequently asked questions
On deposits and withdrawals
Where can I find the bank details?
You will see the bank details when you make a deposit notification.
Why is a deposit notification (AVIS) necessary?
Firstly, due to the Money Laundering Act, it is mandatory that you agree with the announcement that the money comes from you. In addition, you transfer the money to a pot and it must be allocated to your custody account from this pot. The allocation can only take place if a corresponding announcement has been made.
I have already transferred money, but the money is not arriving.
There may be various reasons for this. Please check the following factors:
- Have you made a deposit notification (advice note)? If not, this must be done later.
- Have you transferred the same amount several times in quick succession? Some banks block the transfer for repeated amounts. Please check whether the transfer has actually been sent.
- Does the amount transferred correspond exactly to the amount announced?
- Have you entered your U-account number and your name correctly in the purpose of payment?
Can I transfer from a credit card or payment system?
Deposits are only possible from a current account in your name. Credit cards and payment systems are therefore not possible because they are not assigned to a name.
Can I transfer money from/to someone else?
Deposits are only possible from a current account in your name. For security reasons, the same applies to withdrawals.
Can I transfer money from my private current account to my company custody account?
No, transfers only go from private account to private account or from company account to company account.
Why is my money not going out?
There may be various reasons for this. Please check the following criteria:
- Is this your first withdrawal? For security reasons, this must be confirmed by telephone. Please call us during our business hours.
- Is the money in the currency in which you want to pay out also available in your account or in other currencies? If it is in US dollars, for example, it must be exchanged for euros before the payout.
- Do you look at your currencies or the net liquidation value for the payout? The net liquidation value is the total value of the custody account and as it is in the form of securities, it cannot be paid out. What is important for payouts is the cash value and whether there is enough money in the desired currency or whether it must first be converted from another currency such as US dollars.
In which currencies can I pay in or out?
The following currencies are possible:
EUR (Euro)
DKK (Danish Kroner)
ILS (Israeli Shekel)
NOK (Norwegian Krone)
GBP (British Pound)
PLN (Polish zloty)
SEK (Swedish krona)
CHF (Swiss franc)
CZK (Czech crowns)
HUF (Hungarian forint)
USD (US Dollar)
Are instant transfers/real-time transfers or flash transfers possible?
Instant transfers are possible, but can still take 1 - 3 banking days.
Real-time transfers/instant transfers are generally not possible.
Do you have any questions?
Get in touch with us
We will be happy to answer your questions about opening a securities account and using the software.
You can reach our customer service from Monday to Friday 09:00 - 18:30 by calling the free hotline +49 30 789 59 750.
You can leave a message here and our service team will call you back the same day. Alternatively, you can also send us an e-mail to info@agora-direct.de.
